frequently asked questions
is this compatible with my dobsonian?
Since every single platform is custom made, yes, it is. Right after you placed your order, we'll contact you, and ask for every necessary details about your platform's base. This way we can ensure that your Dobsonian will perfectly fit onto the TEPP.
what is the working latitude of tepp?
Every platform is custom made, according to your requested latitude settings. TEPP has adjustable latitude setting, and range can vary on your exact latitude. If you have special request, please contact us, we'll find a solution.
how can i pay?
Currently the following payment methods are available on our site:
PayPal, Wire Transfer (Online credit card option will be available soon)
MONEY BACK guarantee
Our company offers money back guarantee; if you're unsatisfied with TEPP, you can ship the item back within 14 days, and you'll get a full refund.
SHIPPING AND HANDLING TIME
If the item you ordered is on stock, then typical handling time is around 2-5 working days, and shipping takes another 2-9 working days, depending on your location. If the item is out of the stock, we’ll contact you and povide the estimated shipping and handling time. We do our best, but due to the global pandemic, and custom requirements, longer lead times may occur. This means that TEPP will be shipped in 4-6 weeks. We’re kindly asking you for your understanding and patience, and always feel free to contact us.
ORDER CANCELLATION
If your order has not been shipped yet, you can cancel it for free, any time by contacting us. After cancellation you will get a full refund within 10 days.
WARRANTY
Triangulum Astro Company provides 3-year product warranty.